Responsiveness to Clients: A Core Mindset at eeCheck

At eeCheck, responsiveness is more than a service standard—it is a mindset. We know that employers rely on timely updates and clear communication to make informed people decisions. That’s why responding promptly to client inquiries and ensuring full visibility into the background check process is at the heart of how we operate.

Transparency Through Our System

Employers can log into our system at any time to view the progress of their background checks. This transparency eliminates uncertainty and gives employers confidence that cases are moving forward without delay.

Direct Access to Account Managers

We go beyond generic service channels. Every client has direct access to their dedicated Account Manager, who provides updates, answers questions, and ensures smooth coordination. Clients can reach out by email, phone, or other preferred methods, knowing they will receive a timely response.

Adverse Reporting Alerts

When discrepancies or adverse findings arise, speed is critical. In such cases, our team immediately notifies clients, ensuring they are informed at the earliest possible stage. This risk management approach allows employers to take protective measures without delay.

Multiple Communication Channels

We provide multiple communication touchpoints—not just email. Clients have direct phone access to Account Managers, and we maintain alternative channels to ensure there are no bottlenecks in communication.

Escalation for Urgent Matters

To maintain the highest level of service and accountability, eeCheck has established escalation contacts for any urgent or unresolved issues. This ensures that client concerns are addressed quickly, thoroughly, and with proper oversight, supporting both operational needs and audit requirements.

Our Commitment

Responsiveness is how we demonstrate respect for our clients’ time and responsibilities. By combining system transparency, proactive team alerts, and direct communication with Account Managers, we ensure clients are always informed, supported, and protected.

At eeCheck, responsiveness is not just about answering questions—it’s about being a trusted partner every step of the way.